Privacy, handled with care.

Information we may receive

When you contact us, we may receive your name, phone number, email address, preferred appointment details and the information you choose to share about your pain, injury or recovery goals. Please do not send highly sensitive medical records through a general website form unless the clinic specifically asks for them.

How we use information

• To respond to appointment and contact enquiries.
• To understand the service or treatment area you are asking about.
• To communicate practical appointment information, changes or follow-up messages.
• To improve website content, accessibility and clinic communication.

Clinical records

Information collected during an assessment or treatment appointment may be recorded separately as part of the clinic's professional documentation. Clinical records are handled for care, continuity and lawful clinic administration. Website enquiries are not a substitute for a clinical assessment.

Sharing and service providers

We do not sell personal information. Information may be shared with service providers who help operate the website, hosting, communication or appointment processes, where reasonably required. We may also disclose information where required by applicable law or to protect safety and rights.

Cookies and analytics

The website may use essential cookies or limited analytics to help it function and understand general website usage. You can manage cookies through your browser settings. Disabling some cookies may affect parts of the website.

Your choices

You may ask what contact information we hold about you, request correction of inaccurate details, or ask us to stop using your information for a particular enquiry, subject to legal, clinical and operational requirements. Contact us at the clinic using the phone number or contact page.

Updates to this policy

We may update this page when our website, clinic processes or applicable requirements change. The date at the top shows when the current version was last reviewed.